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Business Hours:

Mon - Fri:  10:00am - 3:00pm CST

Sat - Sun:  Closed


Holiday Hours - ​Closed: 

April 26th, 2024

May 6 - 10th and 27th, 2024

June 20 - 21st, 2024

July 4th and 12th, 2024

August 15 - 16th, 2024

September 2 - 6th, 2024

October 14, 2024

November 11th; 26 - 29th, 2024

December 25th, 2024




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Playtime Travel Co. Customer Service is rendered exclusively to our clients that book through us, no exceptions. 

If you currently have a Booking with Carnival Cruise Lines, please contact Carnival at


TAKEOVER REQUEST: If you are interested in transferring your current Carnival booking to Playtime Travel Co., please click HERE to be redirected to our Agent Takeover Form.

Holiday Resort

Out Of Office Instructions

ALL Inquiries will be acknowledged when we return to the office

Exclusive for Clients: Should you be within a 3-5 day window of your travel departure and require immediate assistance, kindly utilize the emergency contact number included in your "Bon Voyage" email dispatched 3 days prior to your departure. Rest assured, all other inquiries will be promptly addressed upon my return.

For assistance regarding the Carnival Cruise Check-In Process, you may reach out to Online Support at 800-764-7419, from Monday to Friday between 9:00am-10:00pm ET, and on Saturday and Sunday from 9:00am-6:00pm ET.

For Virgin Voyages (Emergencies ONLY) 1-954-488-2955

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